Privacy Policy & Cookies

Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential and your details will not be given or sold to anyone.

We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Cookies

We use cookies* on this website to:

  • track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website
  • remember users selected contrast and/or text resizing style preferences for this website
  • record a user’s video preferences for our YouTube videos viewed on this website.

Cookie name, purpose and expiry details

Cookie name

Purpose

Expires

__utma Used to determine unique visitors to this site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.† 2 years from set/update
__utmb Used to establish and continue a user session with this site.† 30 minutes from set/update
__utmc Used to determine whether or not to establish a new session for the user.† At end of session
__utmz Stores the type of referral used by a visitor to reach this site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within this site. The cookie is updated with each page view to this site.† 6 months from set/update
citaContrast Stores user’s colour scheme preference. 1 year
citaStyleJS Stores user’s text size preference. 1 year
eprivacy Stops the banner message about cookies showing on every page. It is only shown on the first three pages visited, or until it is closed. 1 year
NID Google cookie typically written to the browser upon the loading of Google Plus One social media buttons. At end of session
PREF Google cookie typically written to the browser upon the loading of Google Plus One social media buttons. At end of session
testSessionCookie Stores user’s login session 1 year

*cookie – a bit of information kept on a user’s computer.

† For more information: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

For more on how cookies work and can be managed: www.allaboutcookies.org

 

 

Website disclaimer, copyright and privacy

Disclaimer

Bracknell & District Citizens Advice has tried to ensure that the information on this website is accurate. However, Bracknell & District Citizens Advice will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Bracknell & District Citizens Advice endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website

Bracknell & District Citizens Advice assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Bracknell & District Citizens Advice, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.

Copyright

Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Bracknell & District Citizens Advice and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.

Privacy policy and data protection

Data protection

Bracknell & District Citizens Advice complies with the Data Protection Act 1998 (the “Act“). For the purposes of the Act, Bracknell & District Citizens Advice is the Data Controller.

The Citizens Advice service is committed to safeguarding your privacy, while providing a high quality of service. The Citizens Advice service will treat your personal information as confidential and your details will not be given or sold to anyone. We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Your personal information

When you provide us with personal information, for example, when using the email advice service, we take steps to ensure that your information is treated securely from the time we receive it. Bracknell & District Citizens Advice  makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Bracknell & District Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

 

Note: This privacy policy only covers this website:

 

www.citizensadvicebracknell.org.uk

 

other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

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