Due to the issues with Corona virus and government guidelines, it is with regret that Bracknell Citizens Advice will be closing its face-to-face service from Tuesday 17th March 2020 until further notice. The health and well-being of our volunteers is paramount to us, so we have made this difficult decision in order to protect them and ensure their safety.
However, we will still be offering a telephone service, both for new enquiries, but also existing enquiries.
For all NEW enquiries, please call Adviceline on: 03444 111306
For any client returning about an on-going issue, please call our Appointments Line and leave a message on the answering machine giving your name, date of birth, post code, and phone number, so that we can find your notes and arrange for an adviser to call you: 01344 418997
We sincerely apologise for any inconvenience caused. Your patience and understanding is very much appreciated.
We have offices in the following areas:-
Citizens Advice Bracknell & District
The Columbia Centre
Monday: 09:45 – 16:00 gateway, appointments
Tuesday: 09:45 – 16:00 gateway, appointments
Wednesday: 09:45 – 12:30 gateway, appointments
Thursday: 09:45 – 16:00 gateway, appointments
Friday: Pre-booked appointments only
At our Bracknell Town Centre office, we operate a “gateway system”, in order to minimise waiting times as far as possible.
Alternatively call our Advice Line on 03 444 111 306* (this is not a Bracknell Area Code number) Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 9am to 6.30pm and Saturday 9am to 12pm with your query or get online advice.
At our Bracknell office we operate a "gateway system", in order to minimise waiting times as far as possible. This
means that the first time you come to discuss a new problem we will normally spend a short time obtaining basic
details about your issue and planning how we can help you. This short meeting is called a "gateway". You may
prefer to phone us at this initial stage to avoid any queue and to save travelling costs. If you are returning to
discuss the same problem, but have not been in contact with us for at least 3 months, you will also be offered a
short gateway discussion, so again you may prefer to phone (Adviceline number 03 444 111 306* please note this is not a Bracknell Area code).
In your initial gateway you may be asked to return for further assistance, depending on the urgency and
complexity of your problem. However, we are often able to help immediately, by providing suitable leaflets, or
directing you to online advice.
If you need to return for further assistance after your gateway meeting, this will be for a fixed length appointment at an agreed time. Please bring all relevant paperwork with you each time you visit us.
If you are a returning client who needs to re-arrange, cancel, or book a follow up appointment about an existing issue, please call our dedicated appointment line: 01344 418997. You will hear a recorded message asking for your name, phone number and postcode. One of our admin team will call you back within 48 working hours. Please note: Appointments are subject to availability and cannot always be offered immediately.
This service is NOT available for new clients or clients returning with a new issue. New clients should call the Adviceline number: 03 444 111 306* please note this is not a Bracknell Area code
Our appointments last approximately 45 minutes. We recognise that unforeseen circumstances sometimes mean that clients are late for, or even miss, their booked appointment with us. Please let us know if you cannot make your appointment so we can offer it to someone else. Please visit our Appointments Policy for more information.