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We have offices in the following areas:-

Bracknell

Bracknell View Larger Map

Citizens Advice Bracknell & District
The Columbia Centre
Market Street
BRACKNELL
RG12 1JG

Opening Times

Our Bracknell office will be closed from Friday 14th December 2018 until Wednesday 2nd January 2019. We will be open again at 09:45 on Wednesday 2nd January 2019 for a drop in clinic.

Monday:       09:45 – 16:00 gateway, appointments
Tuesday:       09:45 – 16:00 gateway, appointments
Wednesday: 09:45 – 12:30 gateway, appointments
Thursday:     09:45 – 16:00 gateway, appointments
Friday:          Closed

At our Bracknell Town Centre office, we operate a “gateway system”, in order to minimise waiting times as far as possible.

Alternatively call our Advice Line on 03444 111 306 Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 9am to 6.30pm and Saturday 9am to 12 midday with your query or get online advice.

Adviceline will close at 1pm on 24th December 2018, reopen on 27th December 2018 and will close at 1pm on 31st December 2018 and reopen 2nd January 2019.

Adviceline will operate as normal on all other days.

Citizens Advice Bracknell & District in the Community

Crowthorne

Crowthorne

The last drop-in clinic in 2018 will be on 14th December and the first available drop-in clinic in 2019 will be on 11th January 2019.

There will be no service in Crowthorne from 14th December until 11th January 2019.
CrowthorneView Larger Map
Crowthorne Baptist Church
144 High Street
CROWTHORNE
RG45 7AT

Opening Times

Alternate Fridays: 10:00 – 12:00 (Midday)
Just drop in

Sandhurst

Sandhurst

The last available appointments in 2018 will be on 11th December and the first available appointment in 2019 will be on 8th January 2019

There will be no service in Sandhurst from 11th December until 8th January 2019.

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Sandhurst Town Council
Yorktown Road
SANDHURST
GU47 9BJ

Opening Times

Tuesday mornings
by appointment only, call 01252 879060

Sunninghill

Sunninghill – Ascot Day Centre

The last drop-in clinic in 2018 will be on 11th December and the first available drop-in clinic in 2019 will be on 8th January 2019

There will be no service in Sunninghill from 11th December until 8th January 2019


Ascot day care location mapView Larger Map

The Ascot District Day Centre
Bagshot Road
SUNNINGHILL
SL5 9PD

Opening Times

Tuesdays: 10:00 – 12:00 (Midday)
Just drop in

No session on Tuesday 27th March 2018, apologies to clients.

Sunninghill

Sunninghill – Kings Corner Surgery

The last available appointments in 2018 will be on 19th December and the first available appointment in 2019 will be on 23rd January 2019

There will be no service at Sunninghill – Kings Corner Surgery from 19th December until 23rd January 2019 –>

Kings Road Surgery View Larger Map
Kings Corner Surgery
Kings Road
SUNNINGHILL
SL5 0AE

Opening Times

Monthly on Wednesdays
by appointment only, call 01344 623181

Please note that appointments are upstairs.
We also give advice at other more accessible venues.

Ascot

Ascot – Durning Library

The last available appointments in 2018 will be on 12th December and the first available appointment in 2019 will be on 16th January 2019

There will be no service at Ascot Durning Library from 12th December until 16th January 2019.

Ascot LibaryView Larger Map
Ascot Durning Library
High St
ASCOT
SL5 7JF

Opening Times

Monthly on Wednesdays
by appointment only, call 01344 630140

Adviceline

Adviceline

Will close at 1pm on 24th December 2018 and reopen on 27th December 2018 and will be closed from 1pm on 31st December 2018 and reopen on 2nd January 2019.

Adviceline will operate as normal on all other days.

Ascot Libary

Alternatively call our Advice Line on:

03444 111 306

Opening Times

Monday:       09:00 – 17:00
Tuesday:       09:00 – 17:00
Wednesday: 09:00 – 18:30
Thursday:     09:00 – 17:00
Friday:           09:00 – 17:00
Saturday       09:00 – 12:00 

or get online advice.

What we do for you...

At our Bracknell office we operate a "gateway system", in order to minimise waiting times as far as possible. This
means that the first time you come to discuss a new problem we will normally spend a short time obtaining basic
details about your issue and planning how we can help you. This short meeting is called a "gateway". You may
prefer to phone us at this initial stage to avoid any queue and to save travelling costs. If you are returning to
discuss the same problem, but have not been in contact with us for at least 3 months, you will also be offered a
short gateway discussion, so again you may prefer to phone.

In your initial gateway you may be asked to return for further assistance, depending on the urgency and
complexity of your problem. However, we are often able to help immediately, by providing suitable leaflets, or
directing you to online advice.

If you need to return for further assistance after your gateway meeting, this will be for a fixed length appointment at an agreed time. Please bring all relevant paperwork with you each time you visit us.

Appointments

RETURNING CLIENTS

If you are a returning client who needs to re-arrange, cancel, or book a follow up appointment about an existing issue, please call our dedicated appointment line: 01344 418997. You will hear a recorded message asking for your name, phone number and postcode. One of our admin team will call you back within 48 working hours. Please note: Appointments are subject to availability and cannot always be offered immediately.

This service is NOT available for new clients or clients returning with a new issue. New clients should call the Adviceline number: 03444 111 306

Our appointments last approximately 45 minutes. We recognise that unforeseen circumstances sometimes mean that clients are late for, or even miss, their booked appointment with us. Please let us know if you cannot make your appointment so we can offer it to someone else. Please visit our Appointments Policy for more information.

Sunninghill
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