Call for Advice

We have a telephone service, both for new enquiries and existing enquiries.

For all NEW enquiries, please call Adviceline on: 0808 278 7914 (this is a freephone number)

Alternatively, you can use National Citizens Advice Webchat

Chat’s usually available 9am to 5pm, Monday to Friday. It’s not available on public holidays. If there are no advisors available the option to send an email instead becomes available.

For any client returning about an on-going issue, please call our Appointments Line and leave a message on the answering machine giving your name, date of birth, post code, and phone number, so that we can find your notes and arrange for an adviser to call you: 01344 418997.

Call our helpline on:

0808 278 7914


This is a UK freephone number.

Due to limited resources we are not always able to answer calls and apologise if you are unable to get through quickly.

What we do for you

We will normally spend a short time obtaining basic details about your issue and planning how we can help you. This short discussion is called a “gateway”. During this gateway phone call you may be asked to visit one of our
offices for further assistance, depending on the urgency and complexity of your problem. However, we are often
able to help immediately, by posting suitable leaflets, or directing you to online advice during this initial call.

If you need to visit us for further assistance after your initial phone call, this will be for a fixed length appointment at an agreed time.  Please bring all relevant paperwork with you. We are also able to offer phone-back appointments if you are unable to visit one of our offices in person.

Citizens Advice East Berkshire