Privacy policy – staff & volunteers

When you apply for a job or to be a volunteer – our privacy policy

If you apply to work or volunteer at Citizens Advice Bracknell & District, we collect your personal information through your application form, interview or references.  We will use the legal basis of “legitimate interest” to do this, so that we can process your application.  We will also collect your details through a third party recruitment agency if you apply to us via such an organisation.

What information we ask for

We only ask for information which is relevant to the role you’re applying for.
We’ll collect personal details such as name, address, telephone number and email address, previous job history and experience, qualifications, and any support needs you may have.  We’ll also ask for diversity information like your gender, ethnicity and sexual orientation. You don’t have to tell us this – if you do, it’s always anonymised.  We will ask your referees about your previous and current work and experience.  We also ask for proof of your right to do paid/unpaid work in the UK, like a valid UK passport or visa.  We might collect other information depending on whether you’ve applied for a staff or volunteer role.

If we offer you a paid position, we’ll also ask for your national insurance number, your P45 and your bank details, so we can pay you.

If you’re offered a role, on rare occasions where it’s needed for the role, we might ask you to fill out a Disclosure and Barring Service (DBS) form as part of mandatory background checks.  A DBS form does ask for some personal information, including your name, date of birth, place of birth, gender, position applied for and anything else disclosed on your DBS check. The forms are stored and processed securely and confidentially by the national Citizens Advice service  and DBS. You can  read more about DBS checks and processes on the GOV.UK website.  Once the DBS check is completed and you’ve received your certificate, we’d expect you to share this information with us as part of the background check process.

How we use your information

We’ll use the information you give us to decide whether or not you’ve got the right skills for the role.  We’ll use the demographic information to make sure we’re employing a diverse workforce and volunteer community.  Staff who access your information have had information protection training to make sure your information is handled sensitively and securely.

Storing your information

We keep your information securely on our internal systems and in our email system, which is hosted by a trusted partner.

If you’re offered a role, with your permission we will add your name and email address to our newsletter recipients list, so that we can keep you informed.  Your contact details will be stored with trusted partners to facilitate the sending of emails.  These trusted partners may store information outside the EU.  If you do not wish to receive the newsletters, you can unsubscribe at any time.

Citizens Advice East Berkshire