At Citizens Advice Bracknell & District we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives. We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we:
At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:
Who’s responsible for looking after your personal information?
The national Citizens Advice charity and your local Citizens Advice operate a system called Casebook to keep your personal information safe. This means they’re a ‘joint data controller’ for your personal information that’s stored in our Casebook system.
Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law.
How Citizens Advice Bracknell & District handles your information
Contact Citizens Advice Bracknell & District about your information
If you have any questions about how your information is collected or used, you can contact our office.
Telephone: 01344 428107 Monday to Thursdays 9am-4pm
Address: Citizens Advice Bracknell & District, Lower Ground Floor, The Columbia Centre, Market Street, Bracknell, RG12 1JG
You can contact us to:
If you want to make a complaint
If you’re not happy with how we’ve handled your data, you can make a complaint through the national Citizens Advice website. Citizens Advice Bracknell & District also has a complaints leaflet, which details other ways that you can tell us about your complaint. Please ask for a copy of the leaflet.