Campaigning - Read our blogs
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Big Energy Savings Week 2019
08 Jan 2019
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Distance selling - fraudulent use of your payment card
04 Apr 2018
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Mobile multiplicity
04 Apr 2018
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This Week In Focus
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14th August 2018 by Manager in This Week In Focus
Smart Meters
During July there was news coverage about Smart Meters and if (and how much) consumers will save if they have one installed. The Government intention is to replace old-style meters for gas & electricity with “smart” ones in every home in the country by 2020. It now appears that this target will be missed. But […]
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6th August 2018 by Manager in This Week In Focus
Credit card refunds (Part 2)
Debit card refunds and other Section 75 exceptions. Last week we talked about how to get a refund if you’d paid by credit card and it cost more than £100. What if it cost less than £100 or you paid by debit card Can you still get a refund? Well, the answer is yes, but […]
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30th July 2018 by Manager in This Week In Focus
Credit card refunds
A common consumer query is how to get your money back when goods or services aren’t delivered or not as agreed. In addition, goods may be faulty, not as described or the seller has gone out of business. Usually, in the first instance, you would go back to the seller (or service provider) to get […]
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23rd July 2018 by Manager in This Week In Focus
Income Tax – Marriage allowance.
Did you know that if you are married or in a civil partnership you can pass some of your tax personal allowance to your partner? In 2017 it was reported that 2 million couples were failing to claim Marriage allowance. In April 2015 it became possible to transfer part of your personal tax allowance to […]
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16th July 2018 by Manager in This Week In Focus
Assured Shorthold Tenancies – end of a fixed term
If you rent privately, and you are not renting a room in your landlord’s home, your tenancy agreement is most likely to be an Assured Shorthold Tenancy (AST). These are usually for a fixed term of 6 months or one year. It is important for both tenants and landlords to make sure the terms of […]
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9th July 2018 by Manager in This Week In Focus
Assured Shorthold Tenancies – at the beginning
Most private tenants start a tenancy with a fixed term assured shorthold tenancy (AST) of 6 months or one year. You have an AST if: you don’t share any accommodation with your landlord and your tenancy started after 28th February 1997. You won’t have an AST if your rent is over £100,000 per annum or […]
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25th June 2018 by Manager in This Week In Focus
Employment Status
Employment Status – employee/worker or self-employed? Do you know what your employment status is? Have you been told you are a “casual worker”, or that you are “self-employed”, rather than being an employee? An employee has many rights – and to determine if you ARE an employee or not, consider the following: Does your employer […]
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18th June 2018 by Manager in This Week In Focus
Cold Calling Scams
One of our clients has asked for help to fill in forms for an insurance policy. Mr W explained that he had been “cold called” by an Insurance firm. Mr W was thinking about setting up a policy to reimburse one of his children, when he dies, for extra funeral expenses. Mr W had been […]
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11th June 2018 by Manager in This Week In Focus
Holiday Booking Fraud
holiYou’ve looked online and found the perfect holiday/flight or accommodation. You go ahead and book it, paying by a bank transfer. When you get to your destination (or try to board a flight) you discover that you have been tricked – that your tickets are fake, the accommodation doesn’t exist or the owner knows nothing […]
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30th May 2018 by Manager in Local News, This Week In Focus
Universal Credit – now for all new claimants in Bracknell area
Bracknell becomes a full service area for Universal Credit in late May. What is Universal Credit? This is a single benefit replacing 6 means tested benefits for people of working age on a low income. These are income based ESA, income related JSA, Income support, working & child tax credits and housing benefit – sometimes […]
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