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04 Apr 2018
Citizens Advice Bracknell & District is a local, independent charity. We help people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers. We are recruiting for a Welfare Benefits Caseworker to work one day per week to support the Welfare Benefits Specialist and the advice service we offer to clients.
Contract: 7 x hours per week (Fixed term until 31/03/2020)
Salary: £12 per hour (FTE £23,088 p.a.)
Location: Citizens Advice Bracknell & District
Reports to: Welfare Benefits Specialist
Purpose: To provide an effective and efficient specialist Welfare Benefits advice service within the aims, policies and principles of the Citizens Advice service. You must have excellent knowledge of the welfare benefits system, or be willing to complete significant training to develop this knowledge. You will work alongside the Welfare Benefits Specialist and undertake casework, including calculating benefit entitlement, making benefit applications, challenging benefit decisions and preparing appeal submissions. You will have excellent interpersonal skills and be able to provide advocacy, information and advice for clients. You will also provide expert benefits advice and support to other advisers in the team and will monitor the benefit work of the advisers, giving feedback to ensure that standards meet Citizens Advice requirements.
This post would suit an existing experienced Citizens Advice Assessor, Adviser, or Supervisor, or someone looking to move into Citizens Advice who has experience in Welfare Benefits.
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from younger, disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.
For an application pack and to find out more, email email@example.com
or call 01344 428107.
Closing date: midnight Friday 26th July 2019
Interviews: Tuesday 6th & Wednesday 7th August 2019