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Did you know that Bracknell & District Citizen’s Advice is a charity, as are all local Citizens Advice offices?
Did you know that most of the people working in a local Citizens Advice are volunteers?
We currently have 64 volunteers who between them give more than 450 hours each week. Our volunteers do a variety of roles: Advisers, Gateway Assessors, Receptionists, Advice Session Supervisors, Administrators and Research and Campaigns. We also have volunteers who help us deal with IT, Social Media and communications as well as 10 Trustee Board Members. It doesn’t cost anything to volunteer – our volunteers can claim expenses. And training is always provided, over just a few days or up to 6 months or more, depending on the role.
Here’s what some of our volunteers have said about us:
“I felt incredibly welcome from the first day”
“Amazing team and support”
“A friendly well supported environment where you can learn and develop, whilst helping people to improve their situation”
“I learnt a lot in a very short amount of time and it has taught me a lot of new skills”
Just think how much this service would cost if all the volunteers were paid? At £10 per hour that would be £5,000 per week, a wage bill of over £266,000 per annum – and considering the level of expertise on offer from the volunteers, would, out in the market place, cost far more.
Although the majority of our funding often comes from the Local Authority, with grants from Town and Parish councils, other funding comes from special projects, grants, one off donations and miscellaneous fund raising. Each year due to budgetary constraints it becomes more and more difficult to provide the service to meet the needs of the local people, and the only way we can continue to provide such an effective and useful service for the public is because of our volunteers.
The services we provide include: general advice, specialist advice for Benefits, Debt, Employment and Tax, and specialist help with Disability Benefit forms. We also have a Help to Claim Universal Credit team that supports people who may need to claim Universal Credit.
We give advice at various outreach locations throughout the borough and we are fortunate that several local solicitors also provide free advice sessions – these appointments are booked, as required, after an initial meeting with one of our advisers.
We are currently looking for new volunteers to join our incredible team as Receptionists, Advisers, Gateway Assessors and a variety of other roles. For more information please see our vacancies page or email firstname.lastname@example.org