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Citizens Advice Bracknell & District is a local, independent charity. We help people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers. We are recruiting for a part time Advice Session Supervisor to work on Tuesdays and Wednesdays to support the advice service we offer to clients.
Job title: Advice Session Supervisor & Case Checker
Contract: 16 – 20 x hours per week, working 8 x hours on Tuesdays and 8 x hours on Wednesdays (8 x hours Permanent + 8 x hours Fixed term until 31/03/2020) and ideally 4 x hours on Friday mornings (fixed until 31/12/19)
Salary: £12 per hour (FTE £23,088 p.a.)
Location: Citizens Advice Bracknell & District
Reports to: Operational Managers
Purpose: To provide support and supervision to volunteer advisers and to be the senior presence during the advice session. You must be well organised and have excellent interpersonal skills and be able to manage the practicalities of the advice session. You will need to be able to supervise and monitor the work of the advisers and to ensure that standards meet Citizens Advice requirements. You will be required to encourage good teamwork and lines of communication between all members of staff and volunteers.
This post would suit an existing Citizens Advice Supervisor, an experienced Assessor/Adviser, or someone looking to move into Citizens Advice who has experience in supervising service delivery.
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from younger, disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.
For an application pack and to find out more, email firstname.lastname@example.org
or call 01344 428107.
Closing date: midnight Friday 26th July 2019
Interviews: Tuesday 6th & Wednesday 7th August 2019