Big Energy Savings Week 2019
08 Jan 2019
Distance selling - fraudulent use of your payment card
04 Apr 2018
04 Apr 2018
Week beginning Monday 26th November 2018 is National Consumer week (NCW). This year the focus is on your rights when you buy from an online marketplace business. For example, from eBay, etsy, Facebook Marketplace or Gumtree.
In brief, they’re a place for individuals, or small traders, to sell items online directly to consumers, in much the same way that “small ads” used to be used in newspapers. This means the “platforms”, ie websites/apps, do not have responsibility when things go wrong. In general, the mantra “buyer beware” is a good one.
The main problems are:
What rights do I have?
Any goods must be as described by the seller – but a seller does not have to disclose faults. They cannot claim an item is new if it has been used.
What can I do if things go wrong?
In the first place, try to contact the seller directly. If you can’t, then see if the marketplace has a resolution or complaints process and use that. If you used PayPal or a personal credit card, report the problem through their dispute process. A last resort is to take the seller to the “small claims” court to get your money back. Citizens Advice can help you through these processes, should you need help. Which have written an article on Consumer Rights that gives more details.
Citizens Advice Bracknell & District will be at The Lexicon, outside Waterstones, on Friday 30th November – do come along and see what information we can give you to help with your online consumer problems! Note: we can only give generic advice. For personal, individual advice, please contact the office directly, either by phone or in person or contact: The Citizens Advice consumer helpline on 03454 04 05 06 if you need more help – a trained adviser can give you advice over the phone.